Refund and Returns Policy

What is return and refund policy?

A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns?

Ammunition, Optics, Magazines, Holsters, Knives, Hunting Gear, Range Gear & Other Accessories

Primerfirearmsdeals.com does not accept returns on Ammunition, Optics, Magazines & other accessories. All accessory sales are final. Optics, magazines, and other accessories may be eligible for any applicable manufacturer’s warranties. If you need help contacting the manufacturer, please let us know and we’ll be happy to assist.

General Return Guidelines

  • To start the return process, contact us directly at [email protected]
  • If you receive INCORRECT OR MISSING items, please contact us.
  • Shipping labels are emailed and will need to be printed by the customer.
  • All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance.
  • We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly, we recommend immediately placing an order for the replacement merchandise. 
  • Primerfirearmsdeals.com reserves the right to limit or decline returns.
  • Keep in mind, that most manufacturers provide a manufacturer’s warranty, and any product issues should be submitted to the manufacturer first.
  • Returned clothing may not be washed, worn or have any damage caused by accident. We recommend following washing and handling information as we will not honor returns due to improper care or use, or the natural breakdown of colors or materials over extended time and use.
  • Any returns received that do not qualify for our Return Policy may be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, misused or not purchased from Primerfirearmsdeals.com.

Refund and Returns Policy for firearms and accessories purchase

We want you to be satisfied with your purchase. If you need to return merchandise within the first 14 days of delivery please follow the steps outlined below. Returns after 14 days will not be accepted.

Send your request for a return to [email protected] to obtain authorization. No returns of merchandise will be accepted without prior authorization.

All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance. All cancelled orders that paid with a money order or cashier’s check will have the refund issued as store credit.

To qualify for a refund on an item that is not defective, all returned merchandise must include the following:

  • The merchandise must be in the original packaging.
  • The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
  • Include the following in package:
    • A copy of your original invoice and packing slip
    • The reason for your returned merchandise.
  • All return merchandise shipments must be pre-paid, no COD.
  • You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
  • You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service at [email protected]

Please note that firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it BEFORE accepting the transfer. All sales are final on special orders, products sold “as is” or “used” or that have been installed or used after receipt, NFA items, illumination devices, electronic sights and optics, ammunition, projectiles, reloading components, clothing, cleaning solvents/lubricates, and food. Unless received defective, these items are not returnable or refundable.

Refunds Procedures

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at { [email protected] } for questions related to refunds and returns.

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